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Customer Security and Protections


FraudWatch® PLUS – Our Debit Cards Have a Watch Dog:

Because Debit Fraud is Serious Business, We're Watching Out for You.

You may not know it, but you have round-the-clock protection against the increasingly savvy perpetrators of debit card fraud. That's because the Visa Debit Cards we issue are protected by FraudWatch® Plus.

With FraudWatch PLUS:

  • Trained analysts watch for suspicious transaction activity on your behalf, 24/7, 365 days a year at 1-866-842-5208.
  • If warranted, you will be contacted immediately by an experienced fraud analyst to verify the authenticity of your card transactions only. No other account information will be requested.

So, if you ever get a call from "Fraud Prevention Services", know that our people are doing their job and trying to prevent potential misuse of your card.

ID Theft Protection Program – Protect Your Identity:

IDSafeShield and IDSafeShield PLUS - Learn how ANB Bank is safeguarding your identity and how you can further protect your good name.

FDIC's Identity Theft & Fraud:

www.fdic.gov - Gain supplemental guidance and education on internet fraud.

Fraud Protection Resources:

Scam Alerts from the FTC - Crooks use clever schemes to defraud millions of people every year. They often combine sophisticated technology with age-old tricks to get people to send money or give out personal information. They add new twists to old schemes and pressure people to make important decisions on the spot. One thing that never changes: they follow the headlines — and the money. Stay a step ahead with the latest info and practical tips from the nation’s consumer protection agency. Browse FTC scam alerts by topic or by most recent.

12 Tips to Secure Your Mobile Devices - Banks use sophisticated safeguards to protect customer information, and it is important for consumers to take certain safety measures too. Remember that your smart phone or tablet is like a little computer, and any device used to connect to the Internet needs to be protected. In light of National Consumer Protection Week, here are 12 Tips to Secure Your Mobile Devices from American Bankers Association.

ABA – Protecting the Elderly From Financial Abuse - Through theft, fraud, misuse of assets and undue influence to gain control of a person’s money, fraudsters continue to use new tactics to take advantage of retiring baby boomers and the growing number of older Americans. These frauds and scams deprive the elderly of their resources and ultimately their independence.

IRS Tax Payer Identity Theft - The Taxpayer Advocate Service (TAS) is your voice at the IRS. We help people resolve tax problems with the IRS and recommend changes that will prevent problems.

Your Security, Our Priority Video - The security of your account is a priority for us.

FBI - Be Crime Smart - Learn about protecting yourself, your children, your computer, your workplace and more from the Federal Bureau of Investigation.

Fighting Back Against Identity Theft - A one-stop national resource to learn about the crime of identity theft from the Federal Trade Commission.

Fraudulent Scam Alerts:

Be Aware of Tech Support Scams - The Internet Crime Complaint Center of the FBI is receiving an increase in complaints relating to technical support scams where the caller claims to be an employee or an affiliate of a major computer software or security company offering technical support on a victim’s computer. Please be aware that these types of calls are made by scammers who will ask you to visit a website, or have you connect your phone to a computer and visit their website so they can take control of your PC to fix it. Resist the urge to act quickly. Do not give unknown; unverified persons access to your devices or accounts. If you are unsure about the caller, hang up and call the company they represent yourself to verify the call.

Avoid Phishing Scams - Phishing attacks use 'spoofed' e-mails and fraudulent websites designed to fool recipients into divulging personal financial data such as credit card numbers, account usernames and passwords, Social Security numbers, etc. By hijacking the trusted brands of well-known banks, online retailers and credit card companies, phishers are able to convince recipients to respond to them.

May is ‘Older Americans Month,' The Grandparent Scam: What You Need to Know - Every year thousands of seniors fall victim to impersonation scams. According to the Federal Trade Commission, between 2012 and 2014, consumers reported more than $42 million in losses from scams involving the impersonation of family members and friends. These scams, commonly known as the “grandparent scam,” is a form of financial abuse that deliberately targets older Americans.

IRS Tax Scams & Consumer Alerts - With tax season upon us, it serves as a good reminder to use caution when receiving phone calls and even emails. The IRS Service announces that aggressive and threatening phone calls by criminals impersonating IRS agents remain a major threat to taxpayers, headlining the annual "Dirty Dozen" list of tax scams for the 2016 filing season.

Before Giving to a Charity - If you’re considering a request for a donation to a charity, do some research before you give. By finding out as much as you can about the charity, you can avoid fraudsters who try to take advantage of your generosity. Here are tips to help make sure your charitable contributions are put to good use. For more information, visit ftc.gov/charityfraud.

The FREAK Attack SSL/TLS Vulnerability - A new internet security SSL/TLS vulnerability called the FREAK attack was announced. This vulnerability affects certain Internet Browsers...

Online Banking Alert - Recently a worldwide online security vulnerability with Microsoft’s Internet Explorer versions 5 and 6 has been announce...

Merchant Card Security Breach - Numerous merchants have experienced security breaches to their networks in 2014 that have potentially compromised their customers cardholder information...

Better Business Bureau Warns Small Business Owners of Fraud - Reports of scammers plying their trade through telephone relay services - typically used by the hearing impaired to make phone calls - are cropping up all across the country.

Emails Claiming to be from the FDIC - Important alert on an email scam to obtain personal information.

Use Common Sense While Online - REMEMBER...if it sounds too good to be true, it is. Please do not fall for these scams that tempt you with prizes or ways to clean your computer. Never click on buttons on screens unless you absolutely know what you are doing.

Internet Security:

Protecting Yourself Online - Though the internet has many advantages, it can also make users vulnerable to fraud, identity theft and other scams. According to a Norton Cybercrime Report, 378 million adults worldwide were victims of cybercrime in 2013. The American Bankers Association recommends the following tips to keep you safe online.

Tips for Safe Banking Over the Internet - As use of the Internet continues to expand, more banks and thrifts are using the Web to offer products and services or otherwise enhance communications with consumers.

How to Protect Yourself Online - Here are a few suggestions on ways to keep your personal information and money more secure when you go online

Start with Security: A Guide for Business - 10 practical lessons businesses can learn from the FTC's 50+ data security settlements.

How to Protect Your Computer - The same advice parents might deliver to young drivers on their first solo journey applies to everyone who wants to navigate safely online

Verified by VISA:

Get an extra layer of security when you shop online.

Activate the Verified by VISA - Click on the link to activate this feature on your ANB Bank Debit Card.