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Security Controls for Your Debit Card

Control where, when, and how your debit card is used with the CardValet® app on your smartphone. View our FAQs.

Play it Safe

  • With CardValet, you can easily turn your debit card ‘On’ or ‘Off’ within the app. When a card is set to ‘Off,’ no purchases or withdrawals can be made.
  • Set location controls to restrict your transactions to merchants within a range of your location using your phone’s GPS.

Budget Conscious

  • Take control of spending on your card, and establish spending limits on all categories of transactions, such as gas, groceries, restaurants, travel and more.

Stay Informed

  • Receive alerts anytime your debit card is used.

Get the App

  • Download the CardValet app to your smartphone today!

CardValet

Google Play Store Apple Store

For more information, visit CardValet.com. Download the CardValet app to your smartphone today!

CardValet is a trademark of Fiserv, Inc. or its affiliates. Smart phone requirements, text messaging fee, and carrier charges may apply. Google Play and the Google Play logo are trademarks of Google Inc. Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc., registered in the U.S. and other countries.


Frequently Asked Questions – CardValet

What types of phones are supported by CardValet?

The CardValet app works with the most recent mobile operating software as well as two past generations of Android and iPhone devices.

How do I register?

Download the CardValet app to your smartphone. The registration process will step you through the enrollment to add your card information to set up your account.

Can I download CardValet on multiple devices?

Yes, you can download and set up CardValet on multiple devices; however, you are required to set your primary device. The primary device is used to determine your location (via your phone’s GPS) and will receive all alerts.

Can I have multiple cards linked to my CardValet account?

Yes, you are able to add multiple debit cards to your CardValet account.

Can I add my ATM Card to CardValet?

No, CardValet only works with debit cards at this time.

Can I unsubscribe to the CardValet alerts?

Yes, you can unsubscribe through the CardValet application via Manage Portfolio. To unsubscribe, uncheck all cards and accounts and tap OK.

Can I re-enroll in CardValet if I have previously unsubscribed?

Yes, you must re-enroll with a new user name.

How long does the app stay logged in if you do not log out?

The CardValet app will automatically log you off after 10 minutes of inactivity.

What is included in Spent on card this month?

Spent on card this month displays the total amount that is calculated from the cumulative spending on all managed cards in the month to date. At the end of every month, the system automatically resets the monthly spending amount to zero (0). Deposits and refunds are deducted from the total.

I’ve lost my card and have received a new card. How do I update this information?

The new card number must be registered within the CardValet app, by going to your profile via Menu>Manage Portfolio>Add Card. The old card cannot be removed, but you can unenroll the card through the Manage Portfolio screen.

What is the range of the Location settings?

The location controls and alerts will check to ensure the merchant location is within a few miles of the primary device.

What if I leave my phone at home and my Locations settings are on?

If you are within certain proximity of the device the location settings may not impact your purchase. If you are too far away and outside of a certain range, then your transaction will be declined.

Why was a transaction denied for my Location when the merchant is physically located within the boundaries?

It is possible that the merchant’s address is not the physical location of the merchant, i.e., they use the corporate or regional address.

Can I block international transactions?

Yes, you can block international transactions by using the Block International location control.

Does Block International also block international Internet transactions?

No, location controls are for in-store purchases only.

I have an authorized recurring transaction set for my debit card. Will any of these controls impact this transaction?

No, any previously authorized recurrent payments will continue to process.

How long does it take for a control or alert setting to take effect?

The controls or alerts take effect immediately after the Updating information message in the app completes.

How can I turn off notifications at certain times, while I’m sleeping?

You can set the Do Not Disturb time that will suppress notification during that time frame. Some notifications will still be delivered, for example, any transaction denial or any transaction that is a card-present authorization.

How are alerts sent?

The alerts are sent as push notifications to your device. They are also displayed in the Messages section of the CardValet app. You will need to have notifications for CardValet turned on.